sukru e
map-marker Newmarket, Ontario

Check the work done by yourself

I wa driving to work on Hwy 404 in the morning on December 13, 2019. My car, Hyundai Sonata, had no heat coming in the car. After a while driving I stopped and check under the car. Radiator coolant was leaking down. I drived to Newmarket Hyundai Dealer which is close to my work place and explained to them what happened. I left the car with them to be fixed. Hyundai service called me said your car is ready about one hour I left my car. I was quick fix. I went to take the car after about 3.5 hours. I paid the sevice fee and took the key and bill went to car. I opened the radiator cap and see no coolant. I went back told the service advisor 'I did not see coolant, did your mechanic put it or not?" He said " He is going to take to the mechanic put radiator coolant. After a while he came with car, he sad it is ok now. Even he washed the car. This time it should be ok, I went to work. After work I check the radiator coolant again I saw no coolant. I drive to the closest Walmart store and bought a gallon of radiator coolant and put it in drive to home and check again still it was not full. Now how can I trust your dealer doing work like this. I have been using Hyundai sonata about 11 years. I am not happy with their service at all Aurora and Newmarket dealers. Please advice me a trustable dealer near Aurora area in Ontario Canada before I change the company.
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Reason of review:
Poor customer service
2 comments
Guest

You didn't drived (no such word), you drove. Drove is past tense of drive.

Guest
reply icon Replying to comment of Guest-1822160

When you comment only to point out spelling or grammer it really means you bring nothing to this discussion. How sad is your life?

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Anonymous
map-marker Forest, Mississippi

Don't purchase one

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I have had several issues with my 2019 Hyundai Sonata Sel. Smoke is coming from pipe and it's not even cold outside. Power steering indicator coming on, and it sounds very loud.Sad
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Ancel Stj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sonora, California

Don’t buy Hyundai Sonata hybrid

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Gas engine dies no warning lights no check engine lights no warning Took it to Hyundai dealer in Modesto caThey told me there was no oil in the engine It would cost 7000 There is a recall in the model and My vin is not part of the claim
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Loss:
$7000
Reason of review:
Damaged or defective

Preferred solution: Full refund

Elizabeth c Gsi

Can't change battery in key

I am old and have arthritic hands. I cannot pry open the key case. Am I supposed to drive to the nearest dealership just to change the battery. Hyundai thinks they have just thought of everything. But let me tell you, you blew it there.
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Reason of review:
Can't pry open key because of physical disability.

Preferred solution: Help me

stsurin

Put on hold while in the middle of the sentence

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Loucklene St.Surin 10:04 AM (12 minutes ago) to privacy everytime i call the customer service line the service is horrible. I got into a car accident july 1st and broke my arm, so i cant work to even pay you guys your stupid monthly payment. ive been calling for the last 2 weeks trying to get the letter of garentee and everytime i call they say it has been sent. if you send the insurance company the information, i can pay you guys off and be on my way. i even provided called and gave an email and fax number to send it to but when i called to confirm where the paperwork was sent only to be told it was sent to a different fax number and email, essentially making me feel like a big joke. yesterday I called and got the worse customer service ive gotten so far with a so called supervisor who kept interrupting me while i was speaking with her monotone voice and then proceeded to put me on hold in the middle of my sentence then disconnected the call. I researched online and see you guys just typically have horrible customer service so you probably have plenty of emails like this. but its pretty sad to run a company the way you are
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Pros:
  • Car
Cons:
  • Delayed processes
  • Poor quality
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous

Very rude supervisor

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The customer service representatives really need to get on one page, tired of one rep telling me one thing and another contradicting the original statement, tired of incompetence and no one wanting to just do their job, customer satisfaction is a joke...even speaking to a supervisor, named AJ, ridiculous, asks me at the end of conversation do I want the fax #, I say i would, and he hangs the phone up, real professional AJ!
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Reason of review:
Poor customer service
CLARKE G
map-marker Quakertown, Pennsylvania

HEADLIGHTS versus TURN-SIGNAL

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2016 GENESIS 3.8 SADAN. Headlights will flicker on/off when using turn-signal. First time CIOCCA in Quakertown stated they would do an update. We have had the vehicle there three (3) times, and this issue still remains. Very dangerous. We also have video.
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Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Khalid W Iqa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mississauga, Ontario

Hyundai Sonata 2016 Antena Fin

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The Antenna cover [ fin ] flew off after only 9M KM .This is a plastic decorative cover for the rooftop antenna and should never have disappeared. Hyundai customer service refuses to cover it and insists they won't sell the cover and must buy the whole part which will cost $834.88.installed.I don't need the whole part , just the cover. The cover only cost a few dollars off market but will get shipped from china in about 2 months and may be a different colour . It appears Hyundai is only interested in making a big kill hijacking customers, otherwise why would they not just sell the cover or cover it under warranty as a manufacturer defect which it is ?? I am a retired senior and my first time buying Hyundai. Never again. Be careful , their customer service sucks and they refuse to provide a contact and address of their parent office in Korea.
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Loss:
$845
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

2 comments
Guest

Claim through insurance...

Amarian Kge

Same thing happened to our new 2018 Hyundai Sonata Sport our antenna came of on the first car wash fortunately it was a covered warranty hopefully this is the last time I have to write on this

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Robert W Gwp
map-marker Seekonk, Massachusetts

Recall problem

Took my my 2011 sonata in for recall they said they under coated my car and they did not all they did was spray pb blaster so why do I do know
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Cons:
  • Pride hyundai is a joke
Reason of review:
Pride Hyundai never undercoated my car after recall

Preferred solution: Let the company propose a solution

Rudi M Sva

Dont deal with Hyundai engine problems most models

I bought a 2017 Hyundai Sonata , after 2 years Hyundai told me that there is a recall on the engine (it was for thousands of other models from 2011 to 2018 check your car). They changed the engine (refurbish only) and a week after the replacement of the engine the engine failed again. Hyundai tried to buy back the car for 55% of the value, It look to me that Hyundai is scamming the consumers and hiding the truth about the quality of the car. 2 engines in one week.... Hyundai will not stay behind this defected cars as they try to push the cost on the customer. I opened a case with the BBB and it look that the BBB is working for the car industry...so dont spend your time. The best option looks a legal one. Any one that got an idea or question can email me at rudi1merom@***.com Thanks Rudi Merom
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Loss:
$15000
Reason of review:
Bad quality

Preferred solution: Full refund

Frank D Ziq
map-marker Linden, New Jersey

A feeling of being ripped off for buying a Hyundai that is in recall

I bought a 2017 Sonata that is in recall for a wiring harness, which is on back order for 3 months. I have to pay a car note and full coverage Insurance for a vehicle car that I can not use. I also had to pay for rental car. I have done nothing wrong but by a Hyundai, Sonata. I have an issues with Hyundai Customer Care. They are not customer friendly, and they even hung up on me. I am at my wits end and there is no end in site. Frank Davis sivadf@***.net
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Loss:
$3000
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Stockton, California

Engine died after 104 thousand miles

My husband was driving to Fresno CA from Oakhurst in a 2015 Hyundai Tuscan and the emgine died. His warranty ended at 104, 000 miles.
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Reason of review:
Warranty issue
Uche A Qec
map-marker Lagos, Lagos

Delay of Ordered Parts

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Hyundai - Delay of Ordered Parts

My name is Uche Afokwalam (uchevbon@***.com; +234809****281), on the 10th of August 2018, I ordered for a pair of front struts for hyundai veracruz 2007 (VIN: KM8NU73C67U011785).

I paid the sum of NGN 210,000.00 into their ECOBANK account see attachment. They promised to deliver in two weeks from the order date, I have called on the second week and the Coker branch sales man Gbenga (+234-814****437; +234-816****564) told me that the part was being delayed from Korea, in the third week, Gbenga told me that one of the Struts I ordered was missing in transit and that they are looking for it - I couldnt believe it! For goodness sake, I have not heard of a part shipped through DHL or UPS or any courier that was missing in transit! I suspected something fishy or someone was covering up their bad asses.

Last weekend They told me that they had to place another order for me for which I have to wait another two weeks! Unbelieveable!

This is so very annoying that the standard of the Hyundai KIA service companies in Lagos is being compromised by the people at the helm of affairs, if this continues, Hyundai KIA in this country might fail as did Volkswagen and peugeot.

Kindly investigate this and attempt to restore sanity to the system.

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Loss:
$10000
Cons:
  • Delayed processes
  • Frustrating some customers out of business
  • Price hiking of spare parts
Reason of review:
Order processing issue
Anonymous
map-marker Gold Coast, Queensland

Poor Comminication between Hyundai & Customer

I have been dealing with Hyundai's customer care department for over 6 months now after making a claim for a major fault with my IX35. I have sent in excess of 30 emails & all I keep getting is the same reply that we are looking into it. I have rung several times and the person I am told I need to talk to unavailable ( it appears that this is their standard reply) so have requested that he/she ring me back, to date no one has rung me . Refer to Case No 3025**** Although the vehicle was 6 months out of warranty I been advised that under the ACCC Statutory Rights the faulty part should be serviceble for the life of the vehicle.
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Paul D Rqd
map-marker Atlanta, Georgia

Never again a Hyundai

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I have owned two of the flagship sedans - The 2012 and 2015 Equus. I was a former Lexus LS 460 owner and was convinced into trying what they describe as the competitor to that sedan. While an attractive vehicle with lots of features and overall good design - the quality is not up to par and the service is absolutely horrible. Both cars have numerous warranty issues. The 2012 had a failed navigation system and door locks at 40000 miles. The 2015 has had never ending engine problems that started at just before 42000 miles. My 2015 has been in the shop for almost 4 MONTHS! The "engineers" keep trying to perform what amounts to tinkering with the engine to "get it right" but the car keeps having problems. I have Angry repeatedly demanded that they stop tinkering and just replace the engine after all the time and failed attempts. They seem to be absolutely committed to doing the least possible to fix the problem no matter how long it takes. All the while I have bee given the small Elentra to drive as a service car - not another luxury vehicle. Over the past three months, I have tried to escalate the problem through Hyundai corporate to a case manager. This has been even more useless. I have had two case managers who have treated me with utter disregard concerning my complaints. Often not calling me for weeks (despite me leaving repeated messages) and having absolutely no information for me when they would finally get around to it. All they would do is call the dealership for an update (which I routinely did anyway because no one would call me with updates). It is like neither me nor my car even existed. I am now considering hiring an attorney to get action. As a physician who owns his own practice I know that taking care of the customer is paramount when they have a serous problem. I would NEVER treat a patient/customer with such absolute disregard. This has absolutely been the low bar in product service considering i have purchased two of their flagship vehicles. Never again. I am going back to Lexus (where I have always had the best experiences) having learned my lesson.
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Loss:
$35000
Cons:
  • Customer service
  • Customer service poor quality
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution