My Mother is 65 this year come fall, and looking forward to retirement. Unfortunately, her current car is a 98 model and needs to be replaced.
Two weeks ago I began to help her look for a vehicle. We were seriously considering the Subaru Outback, but then I remembered that the Hyundai car itself has a great warranty backed up by two of my family members that recently purchased Hyundai’s with no complaints; so online, my Mother decided on the Tucson. We made an inquiry for a quote online and I had a short conversation with a representative and let them know that we were coming in immediately as it was their month end close(30-Mar-13), and they seemed very open to making it happen. When we got there, we viewed the car, etc, then sat down for pricing as they have rebates that you can qualify for.
The sales person let us know that Hyundai was not a back and forth kind of place and that she would just go back there and they would accept or deny the offer. We then made an offer for the vehicle at a drive out price for simplicity. The sales person wrote the drive out offer down on the back of the listing for the Tucson we wanted, had my mother initial it, and took it to Anthony Hewitt, the General Sales manager of Ron Carter Hyundai in Friendswood/Clear Lake. Mr.
Hewitt accepted the drive out offer and we went to view the specific car/color that My Mom had chosen, with the worst of the visit behind us. They sent the car to get cleaned and we sat down again inside to wait to be seen by the financing personnel. The sales person came back with the invoicing/pricing for the vehicle and it was not the drive out price that Anthony Hewitt had agreed to only 15 minutes earlier, they had added tax title and license to the drive out that THEY had agreed to. We got up and left immediately.
On 45 north not 10 minutes after getting in the car, the sales person called me and said that he was now ready to sell us the car for the price he had agreed to previously. I let her know that she should put any price agreement in an email to my Mother (we had already exchanged emails), but that we were already on our way home and wouldn’t be turning around for more verbal agreements or agreements that we can’t prove occurred. She said she’d send the email right away. You will not be surprised to learn that it didn’t make it to my or my Mother’s inbox.
It was a pathetic event and Mr. Anthony Hewitt, according to his actions, is a deplorable, amoral, dishonest, unethical , twisted, and unprincipled.
He is everything that is wrong with the car business. If his actions are in line with Ron Carter, I would implore anyone reading to avoid purchasing the car from any Ron Carter any where.
Review about: Hyundai Car.