Hyundai
Reviews and Complaints
Safety Issue
I found out that my 2022 Hyundai Santa Fe does NOT have a Spare Tire while having a flat driving in the mountains. The provided tire repair kit did not work and existentially forced me to buy a new tire.
Luckily, I had cell phone service to call Professionals to help.during the incident. . However, we all know that cell phone service is not available everywhere in Canada.
Hyundai refused to fix the issue because the Motor Vehicle Safety Act does not specifically deal with Spare Tires. So the Minister of Transportation and Hyundai hide behind the ACT, leaving consumers without an essential safety feature such as having a SPARE TIRE !!!Do not
- Good computer features
- No spare tire
- Canadian customer relations will not help
- Korean company does not respond to complaints
Preferred solution: Spare Tire, apology, cost reimbursement
User's recommendation: Do not buy ANY vehicle that does not have a spare tire...Stay away from HYUNDAI !!!
Warranty issue
User's recommendation: Don't buy a Hyundai Tuscon
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Verified Reviewer | Istanbul, IstanbulChance and recall of 2022 santa fe crankshaft breakage
I was invited to the authorized service Erk Plaza in July 2022 for my 2022 model Hyundai Santa Fe, which I bought in May 2022 from Turkey, and it was said that we want to change the engine of your vehicle unofficially without informing anyone. After I did not accept this transaction and said that I could definitely do this through official ways and using my optional rights; I learned from the hyundai.com.tr recall campaign page in August 2022 that my vehicle entered the recall campaign and that the gasoline engine, which corresponds only to 2 vehicles in Turkey, should be changed due to the possibility of breaking the crankshaft.
Instead, I asked Hyundai Assan on 08.08.2022 to change the vehicle with a double, which is my right of choice. First they said ok, we have cars, we started the necessary procedures for the change, they said, you can't use your vehicle, let's arrange a replacement vehicle for you, then on September 1, 2022, customer service called me and said that your request for an exchange was not accepted and we cannot provide a replacement vehicle. There are 5 days left until the end of the legal period of 1 month.
I hope they will turn from their wrong decision and fulfill my request for change, which is my legal right. Otherwise, I would like them to know that I will sue them in the Consumer Court, claim material and moral damages, and continue to make complaints about the Hyundai brand in domestic and international social media..
- Santa fe
- Bad quality
Preferred solution: Exchange
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Verified ReviewerRECALL OF THE 2022 1.6 HYBRİD HYUNDAİ SANTA FE DUE TO THE POSSİBİLİTY OF BREAKİNG THE CRANKSHAFT
I was invited to the authorized service Erk
Plaza (Istanbul) in July 2022 for my VIN number KMHS3811DNU039039 Hyundai Santa Fe, which I received from Istanbul Turkey in May 2022. It was said that we want to change the engine of your vehicle in an unofficial way without informing anyone at the service.
By refusing to accept this transaction, I said that I could definitely do this through official ways and using my optional rights.
Afterwards, they put my vehicle into the recall campaign and I learned from the hyundai.com.tr recall campaign page in August 2022 that the gasoline engine, which corresponds to only 2 vehicles in Turkey, should be changed due to the possibility of breaking the crankshaft.
Instead, I sent an e-mail to Hyundai Assan on 08.08.2022 to replace the vehicle that I have the right to choose with the same. First, they said ok, we have the vehicles, we started the necessary procedures for the replacement and you couldn't use your vehicle, let's arrange a replacement vehicle for you. Afterwards, on September 1, 2022, customer service called me and said that your request for an exchange was not accepted and we cannot provide a replacement vehicle.
There are 3 days left until the end of the legal period of 1 month.
I hope they will turn from their wrong decision and fulfill my request for change, which is my legal right. Otherwise, I would like them to know that I will sue them in the Consumer Court, claim material and moral damages, and continue to make complaints about the Hyundai brand in domestic and international social media.
- Poor quality
Preferred solution: Exchange vihecle
User's recommendation: Exchange vehicle
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Verified Reviewer | West Allis, WisconsinWheel fell of the car after having tires rotated
Thank you for reading this,
I went to West Allis Hyundai to have my oil change and tires rotated as scheduled on 11/23/2021. My front passenger side tire/wheel fell off on 12/7/21.
I had the car towed to West Allis Hyundai because they were the last people who serviced my car and did the tire rotation about 2 weeks prior. I was first told I had to wait until the middle of January until they could see it. About 20 min later Michael from the service desk called to say he was sorry and when I had it towed there they would give me a loaner car. When I came in with the tow truck driver, the car was greeted by the mechanics and taken right back to the garage.
Later that afternoon the service attendant Michael called to tell me it would cost $900 to get the wheel back on and that was not the price of the body work needed.
I would have to pay that over and above. When I asked if the dealership would take any responsibility for payment or offer some compensation, he said no. The service manager felt it was an act of god and I should just turn the claim into my insurance company. The Service Manager or Manager making the discussion that the dealership was in no way responsible never talked to me or gave me their thoughts on how the wheel would have fallen off.
They have never spoken to me.
In talking to other mechanics, they looked at the pictures and said it appeared that the lug nuts were never tightened down or even put on after rotation. The one post is broken off where that would have been the one lug nut in place.
I feel the business did not show good faith in their work or any integrity. I'm hurt because the car was always serviced there. I bought it in 2015 and had my oil changes and maintenance done there since purchasing it.
I have been loyal and trusting to them, but they in return have turned their back on me. In my opinion, good business is not done that way.
A note here: No yelling, arguing or confrontation with anyone from the dealership ever took place over this matter.
Peace, Rick Cesar
Preferred solution: Let the company propose a solution
User's recommendation: I would not trust them to be honest and have integrity
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Verified Reviewer | Amman, Amman GovernorateMy Hyundai Avante 2017 screen software
Preferred solution: New screen software for my Avante AD 2017
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Verified ReviewerPoor customer service
- How hyundai did not propose a solution
- Car is still not fixed
Preferred solution: A reliable vehicle.
User's recommendation: Buy a Honda or Toyota!
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Verified Reviewer | Coconut Creek, FloridaWorst service ever!
Preferred solution: Full refund
User's recommendation: If it’s not connected to a new sale they never follow up.
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Verified ReviewerFraudulent Business Practices
BUYER BEWARE!! Fraudulent Business Practices!!!
If you check most of the "Bad Reviews" (too many to count), you will notice a pattern. This dealership will take advantage of you! Ed Howell told me directly "Contract Is Signed he Is SOL". Spoke with Sales Manger JIm Urso who said that the car which was posted on Cars.com at $15,355 price will not be honored.
He & Rodger Ramirez agreed on the price of the car would be $16,235. But the price of "Cash Delivery Price Of Vehicle Being Purchased/Leased" on the contract shows $17,675 Again BUYER BEWARE!! Fraudulent Business Practices!!! Not to mention the Add Ons which Ed Howell told me " He just writes them up,(does not explain them) what happens on the sales floor he cannot control".
Which brings me back to the Floor Sales Mangers. Ed Howell did say all he talked about was about the Extended Warranty. But he then adds this to the contract AIP for $999.00, Theft Deterrent for $ 899.00, Pro Package for $681 & accessories sale of ID $500. Which if you read the other reviews Prices Differ.
Why? A car which was initially posted online for $15,355 ends up after Taxes, Title & FEES@ $22,905. BUYER BEWARE!! Fraudulent Business Practices!!!
We were not the first, but we hope to be the last! We will NOT recommend any of our family/friends/coworkers or anyone to this dealership. And I would hope that anyone buying from here just makes sure that you dot your "I's" & cross your "T's"!
BUYER BEWARE!! Fraudulent Business Practices!!!
- Salesman
Preferred solution: Price reduction
User's recommendation: Do Not Shop At Elgin Hyundai!!
Never got title of 2015 hyundai elantra after I bought out car after lease
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Verified Reviewer | Hicksville, New YorkHyundai rescinded my approval
- Affordable
- Poor quality
Preferred solution: Keep their word to replace my engine
User's recommendation: Customer Service at Hyundai has declined
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Verified Reviewer | Hicksville, New YorkDealership rescinded my approval!
- Affordability
- Customer service has declined
User's recommendation: Customer service is not what it used to be!
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Verified Reviewer | Hicksville, New YorkRescinded their approval
Preferred solution: Replace my engine
User's recommendation: Hyundai is being dishonest
Very Disappointed
They are not honoring their warranty
Preferred solution: Deliver product or service ordered
User's recommendation: Do not buy A Santa Fe for towing
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