I am a former employee who qualified for special pricing.I have both called on Freeman Hyundai in Irving Texas as well as purchased from them in the past.
Wanted to trade my 2015 Tucson for a 2017 Santa Fe Sport. Sales Manager said he would check on the plan. Contacted me saying that according to Hyundai I did not qualify. Purchased the Santa Fe anyway, paid cash and had dealer take my Tucson in trade.
Within a week I received a letter from Hyundai asking me to take advantage of the Hyundai Circle plan which did indeed allow special pricing. Sent a message to Byundai provided with the e mail address in the letter. Received no response, so I called spoke with Debbie Becket, she stated she would contact me back, which she never did. I then called back and then spoke with her underling, Brandon is his name I believe.
He stated he would contact me on a mutually agreed time and date, which he never did. I called again. He then stated he would pass along my particulars to others. He never called back.
I then called again and spoke with Ms Becket who told me that she had reviewed this with management and that there was nothing that Hyundai would do for me. I explained to her that I would do everything in my power to spread the word on this situation to anyone who would listen or read that no one should buy a Hyundai or Kia, and certainly not from Freeman Hyundai. Believe it or not, a week later I received a call from Brandon telling me the same thing again. This *** then told me that he could show me on line where to find the requisite forms to fill out to get the special pricing.
All I can say is these people are not to be trusted.I suggest taking your business and money elsewhere
Review about: Hyundai Customer Care.
Reason of review: Pricing issue.